Free trial
Canopy Pro comes with a 7-day free trial. You add a card up front, get full Pro for the week, and aren't charged until the trial ends. Manage it under Workspace settings → Plans & billing.
The trial is one per person, ever - tracked by a private, peppered hash of your email that survives account deletion. Deleting and re-signing up does not grant a second trial.
What you get
During the trial your workspace is on Pro, so every Pro limit applies:
- 150 nodes per map (vs 25 on Free) and up to 50 maps.
- Invite members (each is a paid seat once billing starts).
- Figma / Notion export, the MCP server, and API tokens.
Everything in Pro works during the trial - with one exception below.
Selling is paid-only
You cannot sell paid templates during the trial. Listing a map for sale - and setting up Stripe Connect payouts - unlocks only once your trial converts to a paid plan. This is because Stripe charges a monthly fee per active connected (payout) account, so we enable selling for paying customers only.
You can still do everything else: build maps, share them publicly, and even buy other people's templates. Only listing your own maps for sale waits until the first payment clears. See Selling templates.
Start selling sooner - end the trial early
Don't want to wait until day 7? Start your paid plan now from Workspace settings → Plans & billing → "Start paying now" (the button also appears on the Sales page while you're on a trial). This:
- charges the card on file today (not on day 7),
- converts the subscription from trial to paid (
active), and - unlocks selling the moment that charge clears.
It's not a cancellation
"Start paying now" keeps the same subscription - you just begin paying early (the remaining trial days are forgone). If that first charge fails, you aren't charged and your workspace drops to Free - there's no grace period for a first payment that never cleared. Update your card and try again.
After the trial ends
On day 7, Stripe charges the card you added:
- Payment succeeds → you're on paid Pro. The subscription becomes active, billing begins on the normal cycle, and selling unlocks. Nothing else changes.
- Payment fails → your workspace goes to Free right away. Because the trial never converted, no payment ever cleared - so there's no grace period. The workspace drops to Free (your data is preserved; maps over the Free limits go read-only until you re-upgrade or trim them). Fix your card and upgrade again anytime.
The 7-day grace period (keep Pro while you fix a card) is only for renewal failures on a plan you've already paid for - not a first charge. A trial that doesn't convert simply ends and you're on Free. See Failed payments.
Promo codes: a longer, cardless trial
A campaign code (say "3 months free") is a different kind of trial from the 7-day one above, and the differences matter:
Redeem one under Plans & billing → Promo code. That in-app box is the only place a code works - Stripe's own checkout page deliberately has no promo field, because a Canopy code carries its value in the trial length rather than as a discount, and typing it into Stripe would apply the wrong thing.
One code per trial. A code can extend the standard 7-day trial (it lengthens the trial in place rather than starting a second subscription, and can only ever lengthen, never shorten it). It cannot stack on a trial that already came from a code - once that's the case the redeem box disappears rather than accepting a code it would refuse.
When a promo trial ends
Because there's no card on file, nothing is charged and nothing is attempted:
- The subscription ends and the workspace returns to Free.
- Nothing is deleted. Maps over the Free limits go read-only until you re-upgrade or trim them, and members above Viewer are demoted to Viewer - re-upgrading restores their previous roles.
- We email you a few days before, so the end isn't a surprise.
Add a card any time during the trial to keep Pro running - that converts it into an ordinary paid subscription, and is also what unlocks selling templates.
Once a promo trial has ended and the workspace is back on Free, you can redeem a code again if the campaign is still live. Each code has its own expiry and redemption cap, so a code may simply be used up.
Cancelling during the trial
You can cancel anytime before day 7 from Plans & billing (the Stripe portal) and you won't be charged. The workspace drops to Free immediately - data preserved, over-limit maps read-only.
Cancelling won't trigger account deletion
Cancelling does not put your account at risk. The dormant-account clock starts from the downgrade date, not your last sign-in - so a fresh Free workspace always gets the full inactivity window before any dormancy notice. See the Dormant Account Policy.