Why did I get a dormancy notice?
Account · Updated Jun 22, 2026
Dormancy notices warn that an inactive Free account may be suspended and later deleted unless you sign in or reactivate.
Dormancy notices protect inactive data and reduce abandoned account risk. Signing in or reactivating before deletion keeps your account alive. See the Dormant Account Policy for the full policy.
If your account is already suspended, use chat support and the team will confirm your account and reactivate it.
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Can I get my account back after closing it?
AccountWithin the 30-day grace window, yes, use chat support to reactivate. After permanent deletion the account cannot be recovered.
What is the dormant account lifecycle?
AccountInactive Free accounts get warned after about 3 months, then suspended, then permanently deleted 30 days later unless you return.
How do I close my account?
AccountClose account from account settings. Closure suspends access first, then permanent deletion happens after the grace window.