Why didn't I get a free trial?

Plans · Updated Jun 22, 2026

The 7-day Pro trial is one per person, ever. Repeat subscribers are charged right away instead of starting another trial.

The 7-day Pro trial is offered once per person. Eligibility is tracked by a private, hashed signal tied to your email, so creating another workspace or a new account does not grant a second trial.

If you are not eligible, checkout still works, you are just charged immediately for the first period instead of starting a trial. You keep every Pro feature from the moment the payment clears.

See free trial for what the trial includes and how it converts.

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